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Frequently asked questions

Where is your company located?

Our head office is in Vancouver B.C., Canada.

Our head office is in Vancouver B.C., Canada.

Where are your products made?

All Spruce products are manufactured in our UL Certified lab in the U.S.A..

All Spruce products are manufactured in our UL Certified lab in the U.S.A..

When will my order ship?

All orders will be processed within 48 hours. Delivery details will be provided in your confirmation email.

All orders will be processed within 48 hours. Delivery details will be provided in your confirmation email.

Do you ship overseas?

We currently only ship to Canada and The United States.

We currently only ship to Canada and The United States.

How long will it take to get my order?

Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

Can I return my order?

We will gladly accept returns of unopened product within 30 days for a full refund.

We will gladly accept returns of unopened product within 30 days for a full refund.

Contact us

Have a question, or want a product recommendation? Get in touch.

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